Limited Warranty

Our commitment to quality and customer satisfaction

This Limited Warranty only applies to purchases directly from China Lucent. Please consult your dealer or retailer about warranty policy if you buy products from them.

What's Covered

Under normal use, products are warranted against functional defects during the warranty period in accordance with published product materials.

  • New products: 1 year from purchase date
  • Battery, mainboard, motor: 6 months
  • Defective parts repaired or replaced free of charge

What's Not Covered

  • Misuse, negligence, or accident
  • Operation contrary to user manual instructions
  • Damage from improper installation or handling
  • Improper maintenance or unauthorized modifications
  • Normal wear and tear
  • Water damage from improper use

How to Get Warranty Service

  1. Email info@chinalucent.com with your issue
  2. Customer Service will provide Return/Repair Guide
  3. Provide proof of purchase (receipt) and order ID
  4. Include product model number and code
  5. Pack defective unit in original packaging with all parts

Note: Customer pays shipping to China Lucent Service Center. China Lucent pays for return shipping. Warranty is non-transferrable.

*China Lucent reserves the right of final explanation.

Return & Refund Policy

Please read carefully before requesting a return or exchange

China Lucent only handles warranty requests for units purchased from authorized retailers in their territory.

Unopened & Unused Merchandise

You can cancel your order if it hasn't been arranged to China Lucent production lines. No fees will be incurred.

Return Window

  • Must apply within 7 days of signing for goods
  • Products must be brand new (unused)
  • No scratches or damage
  • Original packaging required

Refusal of Returns/Exchanges

Hologram Products
  • Return request after 7 days
  • Used products
  • Scratches affecting secondary sales
  • Missing original packaging
Accessories & Spare Parts
  • No returns/exchanges on accessories
  • If defective upon arrival, replacement provided
  • Customer responsible for compatibility
  • 20% restocking fee if return arranged

Return Conditions

  • Consumer responsible for shipping fee for customer-initiated returns
  • If our error (damaged/wrong item), we cover shipping
  • No prior acceptance = package may be rejected
  • Commercial use/rentals/competitions not eligible
  • Warehouse sale/refurbished items not returnable after use

Frequently Asked Questions

Find answers to common questions about our hologram products

What is a 3D hologram fan and how does it work?

A 3D hologram fan uses LED lights on rotating blades to create the illusion of floating 3D images in mid-air through persistence of vision technology.

What content formats are supported?

Our hologram fans support MP4, AVI, JPG, PNG, and GIF formats. Videos can be uploaded via SD card, mobile app (WiFi), or PC software.

How do I upload content to the hologram fan?

Content can be uploaded through: 1. SD Card - Copy files directly, 2. Mobile App - Connect via WiFi, 3. PC Software - Batch uploading.

What is the difference between LS and LU series?

LS Series: Standard hologram fans. LU Series: Ultra HD high-brightness series for outdoor use.

Can multiple fans be synchronized together?

Yes! Our splicing models support multi-device synchronization for creating large video walls.

Are hologram fans safe for continuous operation?

Yes, designed for 24/7 continuous operation with advanced cooling systems and high-quality brushless motors.

What is the lifespan of the LED lights?

Our LEDs are rated for 30,000-50,000 hours (7-11 years at 12 hours daily use).

Do hologram fans make noise?

Smaller models: <30dB, larger models: 40-50dB (quiet office level).

Can I use hologram fans outdoors?

Standard fans are for indoor use. For outdoor, we recommend weather-protected IP54 series or LU series for direct sunlight.

Do you provide content design services?

Yes! Our creative team offers professional 3D content design services. Contact our sales team for a quotation.

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